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Help Requests |
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| Web Help Desk - Mac OS X Server Install 8.4.6.10 |
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Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.
Released: 2008-06-04
License: Freeware
Publisher: MacsDesign Studio LLC
Language: English
Platform: MAC
Requirements: Mac OS X 10.4 or later, Windows 2000/2003 Server, Linux, or Solaris 8 :: Java 5, Standard Edition
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| Web Help Desk - Windows Server Install 8.4.6.10 |
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Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.
Released: 2008-06-04
License: Freeware
Publisher: MacsDesign Studio LLC
Language: English
Platform: Vista, Windows
Requirements: Windows 2000/2003 Server, Mac OS X 10.4 or later, Linux, or Solaris 8 :: Java 5, Standard Edition
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| HelpBox 3.6 |
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HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.
Released: 2007-04-12
License: $695.00
Publisher: Layton Technology Inc
Language: English
Platform: Vista, Windows, Mobile
Requirements: Pentium PC, IIS Server
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| Reset Password Management 4.04 |
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Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.
Released: 2007-04-30
License: $1.00
Publisher: Tools4Ever Germany GmbH
Language: English, German
Platform: Windows
Requirements: Windows 2000 SP3
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| ManageEngine SupportCenter Plus 6.5 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2007-11-05
License: Freeware
Publisher: AdventNet Inc
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows, Linux
Requirements: P III 1Ghz & more, 256 MB RAM
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| Help Desk for IIS 2.1 |
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Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser.
Open support requests via login or send an email to create a support ticket.
Released: 2006-12-21
License: $199.00
Publisher: MIS Utilities
Language: English
Platform: Windows
Requirements: Installed and run Microsoft Internet Information Services
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| NetSupport Manager Remote Control 10.2 |
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Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software. Provides speedy, secure remote PC access, dynamic inventory, automated scripting and more.
Released: 2007-07-25
License: $55.00
Publisher: NetSupport Inc.
Language: Arabic, English, French, German, Italian, Japanese, Portuguese, Spanish
Platform: Windows, Linux, MAC, Mobile
Requirements: IBM compatible PC, 20Mb free disk space
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| 10-Strike Log-Analyzer 1.5 |
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Raw (Apache) log files analyzer. Get statistics from your logs easily. There are many options and filters available to help you getting exact information about your site.
You can easily determine the most popular files and referrers and build reports for every file requested. The program has a friendly and easy to use interface, so you can start working immediately after installation without a huge learning curve.
Released: 2006-02-16
License: $69.95
Publisher: 10-Strike Software
Language: English
Platform: Windows
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Good analyzer I hope there will be some function like 'count some pages as the same one' in the next version. Like I want to put all / and /index.htm to the one...
enough features and easy to use The tool is simple to use with good enough features. It helped me produce my report in just a few minutes and I am very happy.
Cheers
Ping
| Bug Registry 4.2 |
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Bug tracking is supposed to save you money. Tracking bugs and feature requests is an important part of software development. The earlier and quicker bugs are resolved, the lower your development cost and the higher your quality. Bug Registry puts improved quality, communication, and reporting within reach. Bug Registry is more than just an easy-to-use bug tracking program - it's a powerful quality control tool for software development teams.
Released: 2006-10-24
License: $49.99
Publisher: Extensible Business Solutions
Language: English
Platform: Windows
Requirements: Windows 2000, Windows XP or Windows 2003
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| Alchemy Help Desk 1.1 |
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Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.
Released: 2008-04-14
License: Freeware
Publisher: Alchemy Lab
Language: English
Platform: Vista, Windows
Requirements: A standard PC
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